Booking ticket is only available for members, please sign up first.

Though you are existing members of YES24, if you want to use the Global YES24 TICKET site, you should new sign up again.
Please click "Join" above to start up.

* Global YES24 TICKET site is different from "global.yes24.com" and they don't share members information. To book tickets, please sign up for the Global YES24 TICKET site separately.

(Show on Tue~Sat) available till 5 pm prior to show day to book (Show on Sun/Mon) available till 11am on Sat to book.
Booking limit number is 10 per person at one time.
Each event may have different due dates and ticket available numbers, please check details carefully.

Purchased ticket is not available to change the dates. Please cancel the ticket and re-book.
But, only available before the purchase due and the cancellation fee may be charged.

Every booking charges 2,000 KRW as a commission.
Booking fee can be refunded until 23:59 on the day of the purchasing, otherwise impossible.

Please note that the fee for booking will be changed.

※ Date of Change: August 14, 2023 at 10:00 a.m. (KST)
※ from 2,000KRW to 3,000KRW per ticket

Please send an e-mail to customer center(global_yesticket@yes24.com), and we will give you a guidance.
Additionally, please leave your name and contact information(telephone number, e-mail address)

1. Credit card
- Credit card payment is available except for the China Union Pay card.
- For the card payment on Global site, 3D authentication must be required. Please check whether you got 3D authentication from your card company.

2. PayPal
- PayPal payment is available only if there are more than 180 days left from the reservation date to the show date.
- But, 10 cents for PayPal payment fee will be charged, and this fee is not refundable even if you cancel your booking, so please do not make any mistake in using PayPal.
- PayPal payment is not available when you book the tickets through the Customer Center.

Changing the payment method is not possible.
If you really want to change the payment plan, cancel the ticket and re-book it.
But, only available before the purchase due and the cancellation fee may be charged.

Select your advance ticket at MY TICKET page and click the button [Cancel my purchase] below.
But, only available to cancel before the cancellation deadline.

It is available time you can cancel your advance ticket after payment.

[Cancellation Deadline]
1. (Show on Tue~Sat) available till 5 pm prior to show day to cancel
2. (Show on Sun/Mon) available till 11am on Sat. to cancel
3. (Show on hollidays/the day after hollidays)
- (Show on the day after hollidays) same as above #1,#2
- Not availble for cancellation on hollidays

* After the due has passed, no cancellation/change/refund

[Cancellation Fee Info]

> Cancellation Fee
1. No Cancellation Fee is available in 7 days from purchase date.
2. 8 days from purchase date
   - ~ until 10 days before showday : Musical, Concert, Classic, Ballet 4,000won per 1 ticket / others
   2,000 won per 1 ticket (But, 10% of paid amount)
   - 9 days before showday ~ 7 days before showday : 10% of paid amount
   - 6 days before showday ~ 3 days before showday : 20% of paid amount
   - 2 days before showday ~ 1 day before showday : 30% of paid amount

* No.2 policy will first be applied.

• Booking fee can be refund until 23:59 on the day of the purchasing, Otherwise impossible.
• Delivery charge won't be refund for ticket that delivered or returned.
• Each different show has different cancellation policy. Please check the policy for relevant show.

[Refund]

1. Credit Card
- Cancellation of Card Approval is verified after Four to Five(4~5)days of purchase
- Only Purchased card is available for re-approvement of cancellation and purchase fee
- If your order is unpaid, approval details and purchase cancellation are available
  If you cancel orders after payment with card charge, it will be deducted next month
- If you cancel orders after payment, it takes three to seven(3~7) days
- Refund date is depend on each card company's policy. please call companies for details

2. PayPal
- All refunds will be sent back to the payment method of your original payment.
  If you paid by Credit of Debit card, your refund will go to your card within 30 days.
  If you paid by PayPal Cash or Bank transfer, your refund will go back to the PayPal balance within 5 business days.
- Beyond 1 day of the date of the original payment, PayPal's transaction exchange rate ( including a currency conversion spread ) on the date of the refund will apply. Therefore, due to changes in fees and exchange rates, you may not be able to receive the full amount of the original payment.
  (10 cents for PayPal payment fee is not refundable even if the reservation is canceled.)
- If you need further information, please contact PayPal.

Basically, it is available.
But, partial cancellation may not be possible depending on the discount applied.
For more details, please send an e-mail to customer center via global_yesticket@yes24.com.

Please present your physical valid ID Card (Passport) and record of booking confirmation for picking up the tickets at the Venue.
Each different show has a different policy. In this case, the policy that is announced on details information page of each show will first be applied. So please make sure to check the detail information page.

The availability of overseas delivery varies depending on the performance.
Please check the detailed information page of relevant performance, and if it is available to deliver the tickets, the delivery fee will be charged differently depending on the destination country.

Will-call tickets can only be collected by the ticket holder.
But, each show can be operated by different policy. So please check the detailed information page of the relevant show.

If your YES24 account name is different from your passport name, you can have trouble to take the booking ticket at the venue.

Tickets cannot be picked up before the show day. Please come to the venue with enough time to take your tickets at the venue on the show day.

In the case of performance that can choose the overseas delivery, it can be changed as Will Call → Overseas delivery → Will Call.
But, changing the method of receiving tickets to overseas delivery is only available until 20 business days before the performance.
If you want to change the method from Will Call to Overseas delivery, you need to pay for the delivery fee additionally, and it only can pay by Card.

1. Please enter your Full name by English as the Recipient name for proceeding the customs clearance without any problem.
2. All delivery information must be entered by English.
3. Please check again whether all of your delivery information is correct. YES24 won't be responsible for problems that occur due to the incorrect information entered.
4. Information regarding the overseas shipment can be sent by your email, which is entered your YES24 account. Therefore, we recommned you to keep checking your email.

We don't offer a domestic delivery service if the booking has made from the global site.
If you want to get it in Korea, you have to purchase it on the Korean site.

You can check the tracking of your shipment through the followed method.
Global YES24 TICKET → MY TICKET → Purchase Confirm/Cancel page → [Tracking] icon

The DHL shipping company will deliver all overseas shipments.

Please follow the instructions below.
Global YES24 TICKET → MY TICKET → Purchase Confirm/Cancel → [change] icon.

However, delivery information can be edited only during the specified modification period and the modification period can be changed without notification. Therefore, please be aware of entering the shipping information.

* If you have paid by PayPal, modify the delivery information is impossible.

Brazil : By the regulation of Brazilian customs, the recipient CPF number must be required.
Please make sure to enter your CPF number next to the address. Ex: ( CPF:000.000.000-00 )

Russia : Due to the Russian Customs Enforcement regulations, customs clearance for personal goods is not allowed.
For this reason, shipment to Russia is impossible.

Iran : Iran has been banned from shipping as the United States and the United Nations have designated it as a sanctioned country. For this reason, shipment to Iran is impossible.

All of our purchases is processed based on the purchase number.
purchases with different purchase number cannot be combined.

The recipient of the product that has been shipped internationally is responsible for customs tax and any additional fees that may incur. YES24 cannot predict or notify customers of any possible customs fees, taxes or additional charges that may occur and will not be held responsible. Customs procedures and fees are different for each respective country, and it is up to the customer to check details for their respective destination country's laws and regulations with regards to customs clearance issues.

Delivery can be unsuccessful as the reason for incorrect delivery information, recipient absence, refuse to pay for taxes or customs clearance, etc. In this case, the package will be discarded at the local country, not the return to the sender.
If you can’t receive your package for this reason, re-shipment may impossible.

Each different event has a different policy of re-shipment.
Please make sure to check the policy and notification in advance for relevant events.

If imposed taxes or warehouse fees are not paid, products can be discarded at the local country.
Product could be discarded if the customer does not claim the product or is out of contact within 5 days of its arriving.

1. Complete registration of Lysn (App.) after downloading it from Android (Google Play) or iOS (App Store) (Mobile Only).
2. Search 'Fan club' in Lysn community, register as BASIC Member by entering basic information.
3. Purchase ACE membership code in YES24(Mobile Only). You must enter the fan club membership card number within Lysn to purchase your own ACE membership code.
(* You can check Fan club member number in FC membership card in My Profile of Lysn App.)
4. After purchasing ACE membership code in YES24, Conversion to membership will be complete after registering ACE membership code by following below steps in Fan club Community in Lysn.
→ Settings > Modify Member Information > Join as ACE Member > Register ACE membership code > After registration, enter additional information

ACE membership code is for join as a paid member. You can purhcase it only in YES24.
For purchasing ACE memebership code, you have to put in your Fanclub membership card number.
* Check your Fanclub membership card number : Lysn > My profile > Fanclub membership card

ACE membership code can't be registered in Lysn as follows;
1. In case the Fanclub membership card number that you put in when you purchase the ACE membership cod does not match the actual Fanclub membership card number.
2. In case the period of ACE membership code expires.
In both cases, please cancel the purchase and proceed with the repurchase.

The validity period of the ACE membership code is 30 days from the date of issue.
If the code expires, you can't use it. Please cancel the purchase on MY TICKET and proceed with the repurchase.

1. Before the completion of registration and certification procedure of ‘ACE membership code’ for conversion to ‘ACE membership’ in ‘Lysn’, Cancellation of purchase of ‘ACE membership code’ is possible according to the reimbursement policy of YES24, without any separate cancellation fee.
2. After registration and certification process is completed in ‘Lysn’ (completion of conversion to ‘ACE member’), certain amount of penalty will be incurred, and the remaining amount will be calculated and refunded in proportion to the remaining 'ACE membership’ validity period.
But, in this case, cancellation/refund only can be done through CS center. (global_yesticket@yes24.com)
3. Full reimbursement will be unavailable from time when any of the benefits for “ACE members’ such as preemption for the artist’s concert, paid fan meeting, etc. is already provided or the OFFICIAL FANCLUB KIT and membership card production is already started.

Please purchase it with the ID of the subscriber who will be active in the Fanclub.
When using the Fanclub beneefits, the user's personal ID card will be checked. Only when the actual ID name and the membership card name are the same, the benefits are provided.(Must match the name in passport)

ACE members of the official Lysn community can extend their membership and become an ACE Ⅱ member. Click on the in the message that you received or in the community settings to go to the purchase and registration page. (The available extension period is different for each member depending on the date of ACE membership transfer, so please proceed with the extension during your corresponding extension period.)

When extending the ACE membership period, you can select one of two options for purchases. Details on the purchase options are available on the YES24 purchase page. Options for ACE membership extension codes cannot be changed after registering in Lysn, so please make your purchase carefully.

It is available only for the members who have not registered on Lysn after purchasing the ACE membership extension code. To change the options, cancel the purchased ACE membership extension code on YES24 - MY performance – Reservation Details and select the new ACE membership extension code purchase option. However, after conversion to ACE Ⅱ membership, refunds may not be possible, so please take caution when purchasing.

※ When withdrawing from the fan club to change your product options, you will not be able to rejoin the same fan club for 180 days starting from the date of withdrawal, as notified upon withdrawing. If you want a refund, please contact YES24 Customer Service. However, full refunds and repurchases for the ACE membership code and extension code cannot be made for those eligible for fan club presales or once the welcome kit production has begun.

You will become ACE Ⅱ member not when you register the ACE membership extension code, but when the actual membership extension period begins. (ex. When a member whose ACE membership is scheduled to expire on March 16th, 2020 extends membership on March 10th, 2020, that member will maintain ACE membership until March 16th, 2020 and then switch to ACE Ⅱ membership on March 17th, 2020)

Only current ACE members can purchase and convert ACE membership extension codes. If the extension period has passed, you cannot convert to the ACE Ⅱ membership, even if you have already purchased the ACE membership extension code. If you want to purchase the ACE membership code after the extension period, you must purchase a new ACE membership code instead of the extension code and register it to use the service. Click on the <Purchase ACE Membership code> button in the joined fan club settings to purchase the ACE membership code.

* If the ACE membership period expires after purchasing the ACE extension code while not being registered on Lysn, the particular ACE member extension code cannot be used. Therefore, please complete the purchase and conversion within the ACE membership extension period.

You may purchase and convert the ACE membership extension code only with the account which the ACE membership code was purchased with. If you wish to purchase an extension code, purchase the extension code with the YES24 account you have previously purchased the ACE membership code with and go through confirmation to receive ACE Ⅱ membership benefits.